Frequently Asked Questions

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RAVEN CLOUD™

Every Raven account starts with a 90-day free trial with all Pro features. Start by filling out the Sign Up form here. You will receive a confirmation link via email, and can sign in for the first time by clicking on the link. After the 90-day period is over, you can choose a plan that best fits your needs.

The Baby Raven™ plan allows for 1 user per cloud account while the Mama Raven™ plan allows unlimited users per account.

Yes, you will have to sign up for a Raven Cloud™ account in order to save your files in Raven Cloud and use all the features offered. After the 90-day trial period is over, your account will revert to a free account and you can continue to use the scanner; however, you will lose access to Raven Cloud™. All saved files will be inaccessible and new scans will not be saved into Raven Cloud™ unless a paid plan is selected.

If you wish to cancel your current subscription, please call 1-800-713-9009.

From the Billing tab, simply check “Auto-renew Annual Subscription” to turn on yearly renewal and continue digitizing without interruption.

No. Raven Cloud is a universal document management system that will support uploading of your documents directly into Raven Cloud, making them instantly searchable. The Raven Scanner is integrated with Raven Cloud to allow for seamless scanning into your Raven Cloud account.

Raven Cloud allows you to set up role-based permissions for your users, adding extra security to your account. The following user roles are available.

  • Owners have complete control of the system. They can perform all of the functions of all other roles. However, the main tasks of the System Administrators are to add users to the system, assign users to their appropriate access levels, manage user accounts and manage global account settings as well as billing.
  • Editors have complete access to add new folders, add new documents and edit existing documents and templates in all folders within the account, except those that have been restricted, as well as the ability to archive and delete documents, folders and templates.
  • Contributors have complete access to add new folders, add new documents and edit existing documents and templates in all folders within the account, except those that have been restricted. Contributors do not have the ability to delete or archive any files or templates.
  • Read users are able to view and download all documents and folders within the account, except those that have been restricted. Read users do not have the ability to add new documents, edit, archive or delete existing documents.
  • View users are able to view all documents and folders within the account, except those that have been restricted, but do not have the ability to download any documents. View only users also do not have the ability to add new documents, edit, archive or delete existing documents.
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RAVEN SCANNER™

Turn paper documents into searchable digital documents, allowing you to go paperless!

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RAVEN CLOUD™

Securely store, manage, retrieve and share your digital documents in Raven Cloud™.

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